Kinetic Consultancy improves customer experience at high-traffic locations and for commercial service organisations that have high levels of customer contact.
Whether this involves a shopping centre or an insurance company, its success or failure depends on how customers perceive service.
Customer focus is not a strategy. It’s a conviction.
We support companies to achieve commercial objectives and to build customer-focused organisations. We do this not only by developing experience concepts and customer products, but also by commercialising existing processes and involving everyone within an organisation in the process of change.
We get to work straight away, hit the ground running. After all, an organisation must move forward. With the kinetic energy that we generate, we can contribute to and connect with a customer-driven, successful enterprise.